We do not have a telephone line or an office you can visit. Please do not send us court papers, Forms E or anything about your case: the case file stays on your device and we do not need or want your documents.
The company
AgreeReady is a trading name of Split Right Ltd, a company registered in England and Wales, company number 17351365. Registered office: [registered office address]. Directors: Maria Scotland and Melanie Scotland. Split Right Ltd is not a law firm and is not regulated by the Solicitors Regulation Authority or the Bar Standards Board; see our legal disclaimer.
Complaints
If something has gone wrong, tell us. Email complaints@agreeready.com with your name, the email address you used to pay, what went wrong and what you would like us to do. We will acknowledge your complaint within 5 working days and give you a full written response within 14 days. We do not offer refunds if you change your mind, but if there is a fault with your document, tell us what is wrong and we will make sure it is fixed for you; if it cannot be put right, you may be entitled to some or all of your money back under the Consumer Rights Act 2015; see the terms.
If you are not satisfied with our response, you can refer the matter to a certified alternative dispute resolution body or use the courts. Because Split Right Ltd is not a law firm, the Legal Ombudsman cannot consider complaints about it. Your rights as a consumer under the Consumer Rights Act 2015 are not affected by anything here.
Social media
From launch we will post on Facebook, Instagram, TikTok and LinkedIn as remedyready (or remedyreadylaw where that handle is taken) and the posts are archived on our blog. Please do not ask about your case on social media: we cannot answer and anything you post there is public.